Privacy Policy
Domingos Nunes Xavier, hereinafter referred to as Pedra Aguda SPA, registered under the number 178273872, respects the privacy of visitors to its website and takes every care to protect their information, giving you an overview of how we process data, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council – General Data Protection Regulation (GDPR). This privacy policy is therefore intended to provide clarification about the personal information we collect and how we may use it, as well as explaining the security standards adopted to protect the identity and personal data of visitors.
Personal Information
Pedra Aguda SPA treats with deep respect and seriousness the safeguarding of its Guests’ private data as a natural person, such as name, country of birth, address, age, gender, e-mail, telephone number, credit card information, preferences and specific requests declared before, during or after the stay, including digital correspondence. This data will only be collected with the prior consent of the Guest and processed in accordance with European Union legislation on the General Data Protection Regulation.
Use of Personal Information
Our mission is to provide superior service. Personal information is collected to assist Pedra Aguda SPA in making reservations and providing the services requested by the guest. By retaining this data, we improve the service provided on the guest’s return, as well as allowing the Guest and Pedra Aguda SPA to consult previous transactions and reconcile statements or invoices. It also helps the Guest to be informed of offers of interest to them. If you do not wish to receive information, you can unsubscribe at any time.
Collection of Personal Information
On the website:
See the Cookie Policy on the corresponding page.
When making a reservation
When making a reservation, you will be asked to fill in a reservation profile, which will contain your personal details, such as name, address, contact details, information about children (e.g. name, date of birth, age), as well as certain guarantee and deposit information required to secure the reservation, such as credit card number. By transmitting your personal information, you acknowledge and agree to the terms and conditions contained in this Privacy Policy. Due to the personal nature of the information provided, the booking system is secure, protecting the credit card number with Secure Socket Layer (SSL) encryption technology, transmitting it over a private network.
During your stay
During your stay, Pedra Aguda SPA may record your details to create a database, which helps if you wish to stay in one of the apartments again, and for any other expenses invoiced. This information is also recorded so that Pedra Aguda can comply with financial reporting requirements, including those imposed by auditors and government regulators. Certain information may be collected as required by local laws (e.g., passport details for SEF). Information relating to your stay may also be stored (e.g., health issues, special requests, service issues).
This data is stored in Pedra Aguda SPA’s property management system and is combined with information from previous visits. In addition, the content of any documents sent before, during or after your stay (including letters, comment cards, electronic documents such as emails and other similar forms of communication) may be retained. This information may be shared with employees.
Storage of Personal Data
Personal information is stored in a secure place, either a database or an archive. In addition, measures are taken to ensure that only designated individuals have access to this information. So that we can serve you better and in a more personalized way, your profile is stored in Management Systems, the central reservation management platform. Other transaction information is kept, such as the number of stays and the number of nights of each stay.
Personal Information Transmitted to Third Parties
Agents, contractors, or third-party service providers may receive your personal information during the provision of services to the accommodation, so that Pedra Aguda SPA can respond more effectively to the Guest’s needs.
Using contractual or other agreements, it ensures that these parties protect any personal information in a manner consistent with the principles articulated in this Privacy Policy.
Personal data will only be shared without your consent outside of the services where: (1) it is required or authorised by law to do so (e.g. in response to a legal subpoena); (2) it is necessary to provide the services requested by you, in which case it will be considered implied consent (e.g., car rental); (3) if the stay has been paid for by a third party (billing information will be provided to the paying party).
Retention Period for Personal Information
Personal information will be stored for the minimum period required by law in the jurisdiction for any Hotel Unit (5 years). Periodically, and if you have not stayed in any of the apartments for a certain period, personal information may be deleted.
Accessing, changing and deleting personal information
You can access, correct, add, update or delete your personal data by contacting us at info@pedraagudaspa.com. You may be asked for a copy of a valid identification document to protect your privacy and confirm your identity before making any changes.
Privacy Policy Issues
If you wish to contact us with any questions regarding this Privacy Policy, please send an e-mail to info@pedraagudaspa.com.
Alternative Dispute Resolution (ADR)
RALC Entity (Article 18 of Law No. 144/2015). In the event of a dispute, consumers may resort to an Alternative Dispute Resolution Entity (RALC): CNIACC – National Centre for Information and Arbitration of Consumer Disputes Address: Faculty of Law, New University of Lisbon, Campolide Campus, 1099-032 Lisbon
Telephone: (+351) 21 384 74 84 (call to the national landline network)
E-mail: cniacc@fd.unl.pt
Site: www.cniacc.pt
Facebook: www.facebook.com/cniacc
Information on the Consumer Portal: www.consumidor.pt
Pedra Aguda SPA, October 2024
